Loading...
Show:
Showing today
Total Dialed
0
Interactions
0
Connect Rate
0%
Success Rate
0%
Hot Leads
0
Warm Leads
0
Callbacks
0
Voicemails
0
Not Interested
0
Abandonment Rate
0%
Credits Remaining
—
Active Campaigns
Loading...
Campaigns
Loading...
Leads
| Name | Phone | Property | Status | Disposition | Callback Time | Called | |
|---|---|---|---|---|---|---|---|
| Select a campaign to view leads | |||||||
Call Logs
| Name | Phone | Property | Disposition | Date | Transcript | Recording |
|---|---|---|---|---|---|---|
| Select a campaign to view logs | ||||||
Campaign Report
Select a campaign to view its report
Do Not Call List
Loading...
Scheduled Callbacks
Loading...
📚 Knowledge Base
Sarah references these during every call. Add your company info, objection responses, FAQs, and buying criteria.
Loading...
Sarah's Script
Opening Line
Use [FirstName] for the seller's first name and [Address] for the property address.
Qualification Questions
Sarah asks these in order during the call.
Objection Responses
When the seller says the trigger phrase, Sarah responds with the response.
Trigger phrase
Sarah's response
Closing Line
What Sarah says at the end when wrapping up a qualified call.
Inbound Call Center Script
Customise how the AI agent handles inbound calls. These settings apply to all inbound numbers on this account.
Collect caller info and create a case. Good for general helpdesks.
Team Members
| Username | Role | Status | Last Login | Actions | |
|---|---|---|---|---|---|
| Loading... | |||||
Roles: Admin — full access to all features and settings. Viewer — read-only access; cannot start campaigns, edit settings, or manage billing.
Dialer Settings
Concurrent Calls
How many calls Sarah runs simultaneously. Start at 15, max 100.
Voicemail Drop
Leave Voicemail
When ON, Sarah leaves a message when she detects a voicemail. When OFF, she hangs up silently.
Message Sarah leaves. Use [FirstName] and [Address] as placeholders. Leave blank to use the default message.
Live Transfer
Enable Live Transfer
When ON, if the prospect asks to speak to a real person, Sarah will say a brief bridge message and immediately connect them to your agent number.
The number Sarah will bridge the prospect to. Use E.164 format (e.g. +18435551234).
If the prospect says any of these phrases, the transfer is triggered immediately.
Default phrases cover most cases — only edit if you need custom language.
Integrations
Outbound Webhook
When a HOT or WARM lead is saved, POST the lead data to this URL. Works with Zapier, Go High Level, HubSpot, Make, and any CRM.
Enable webhook
Automated Lead Import
Pull leads automatically from a Google Sheet or hosted CSV URL into any campaign. Run once or set a recurring schedule so new leads are picked up hourly or daily without manual uploads.
Scheduled Import Jobs
No scheduled imports.
Alerts & Notifications
Get notified by SMS and/or email when the agent crashes, a campaign stalls, or stuck leads are auto-fixed. Also receive a daily summary of call results.
SMTP Settings (for email alerts)
Daily Summary
Send a daily call summary at the specified time (Eastern).
🔥 HOT Lead Alerts
Get an instant SMS and/or email the moment the AI flags a lead as HOT — on outbound calls, inbound calls, or SMS conversations.
Enable HOT Lead Alerts
Fire an alert whenever a HOT lead is detected.
Branding & Identity
Customise how the dashboard appears to your team. Changes apply after saving.
Outbound Voice
Choose the voice your AI agent uses for outbound calls. Powered by Cartesia. Click Preview to listen before selecting. Changes take effect on the next call.
Loading voices...
Inbound Voice
Choose the voice your AI agent uses when answering inbound calls. Powered by Cartesia for ultra-low latency. Changes take effect on the next inbound call.
Loading voices...
Telephony (Telnyx)
Enter your own Telnyx credentials to manage and purchase phone numbers on your own Telnyx account. Leave blank to use the platform's shared account. Get your API key at portal.telnyx.com.
Loading...
Call Window
Click hours to toggle. Green = calls allowed. Times are Eastern.
A/B Script Testing
Compare two different scripts across two campaigns to see which converts better. Assign each script to a campaign and track HOT/WARM rates side by side.
No A/B tests yet. Create one to get started.
Call Credits
Loading...
Subscription & Payment
Loading...
Usage This Month
—
Dials Used This Month
—
Outbound Remaining
—
Inbound Remaining
—
SMS Remaining
ⓘ Subscription includes 5,000 outbound • 500 inbound • 5,000 SMS credits each month. Credits reset on your billing date. Purchased credits carry over.
Credit History
Loading...
Phone Number Health
Monitor answer rates and health scores for all active outbound numbers. Numbers below 10% answer rate may be flagged as spam by carriers.
Loading...
Manage Numbers
All outbound caller ID numbers for this account. Numbers sourced from server config cannot be removed here — contact your administrator.
Loading...
Number Rotation & Control
Configure how calls are distributed across your numbers. Weights are relative — a number with weight 20 gets twice as many calls as one with weight 10. Numbers that hit their daily cap or drop below the auto-pause threshold are automatically taken out of rotation.
Loading...
Spam Check
Check if a specific number is flagged by carriers using Telnyx Number Lookup.
—
Analyzed Calls
—
Avg Engagement
—
Early Drop-offs
—
Positive Sentiment
🤖 AI Call Analysis
Select a campaign and run analysis to score engagement, detect drop-offs, and get script improvement suggestions.
📈 Call Drop-off by Turn
Where sellers disengage
Each bar shows how many calls ended at that turn. Red = Turn 1-2 (opening problem). Yellow = Turn 3-4 (qualification problem). Blue = Turn 5+ (closing problem).
Drop-off data will appear after more connected calls are analyzed.
Run analysis after your next campaign to see results.
💬 Sentiment Breakdown
How sellers respond to Sarah
—
Positive
Engaged & interested
—
Neutral
Polite but non-committal
—
Negative
Hostile or frustrated
🤖 Script Suggestions
AI-generated from your WARM call transcripts
Script suggestions will appear after analysis runs.
The AI analyzes your WARM & HOT call transcripts to suggest better openings.
🎤 Interruption Sensitivity
Controls how easily sellers can interrupt Sarah mid-sentence. Low = Sarah finishes her line before yielding (more assertive). High = Sarah yields immediately when the seller speaks (more natural).
🔇 Assertive (finishes lines)
0.5
💬 Natural (yields quickly)
0.0
0.5
1.0
—
Total Cases
—
Open
—
Resolved
—
Escalated
—
Today
0
Live Now
Cases
| Case # | Caller | Issue Type | Plate / Lot | Resolution | Status | Date | Actions |
|---|---|---|---|---|---|---|---|
| Loading... | |||||||
🎓 Training Mode
When enabled, all inbound calls are flagged as training sessions. After each call, AI automatically analyzes the transcript to extract corrections and suggestions made by you or your team. Review and approve suggestions to push them directly to your Knowledge Base.
Inbound Phone Numbers
No inbound numbers configured yet.
Inbound calls are handled via Telnyx → LiveKit SIP. Configure your Telnyx number's Call Control App webhook to https://omnitalkHQ.com/telnyx/inbound